Last Updated: June 2, 2026
At Hari Om Syndicate, we strive to deliver professional, transparent, and high-quality campaign coordination, public relations releases, and website development services. This Refund Policy outlines the terms and conditions under which refunds are processed for payments made to Hari Om Syndicate, based in New Delhi.
1. Scope of the Policy
This policy applies strictly to ad management fees, PR coordination, event logistics, and consultancy services charged directly by Hari Om Syndicate. It does not govern direct ad spend paid to ad platforms (such as Meta, Google) or slot charges paid directly to TV networks or print publications. Refund processes for third-party media costs are governed entirely by the rules and timelines of the respective media house or publisher.
2. Campaign Strategy & Draft Fees
To design campaign templates, verify targeted databases, align media outlets, and draft press releases, our team puts in extensive expert labor. Consequently:
- Strategy design and onboarding fees are non-refundable once campaign briefs are finalized or direct media relations liaison has commenced.
3. Refund Eligibility Criteria
Refunds of service fees are subject to the following criteria:
- Service Failure: If Hari Om Syndicate fails to submit the agreed ad campaigns, or fails to file/schedule the drafted PR releases within the specified contract timeline, a 100% refund of Hari Om Syndicate's service fee will be issued.
- Client Cancellation: If a client wishes to cancel the service after payment but before the campaign draft, web design prototype, or PR distribution has started, a partial refund of up to 50% of the service fee may be processed, subject to deduction of administrative and labor costs.
- No refunds will be offered once a PR release is successfully published on the news portals or TV broadcast, or once an ad campaign goes live.
4. Non-Refundable Components
The following costs are strictly non-refundable under all circumstances:
- Direct media network slot fees, newspaper print space costs, or live event venue bookings.
- Courier charges, legal translation fees, or domain purchase charges incurred on behalf of the client.
- Spent budget on Google Ads, Meta Ads, and messaging credits used during campaigns.
5. Disqualification & Policy Violations
Hari Om Syndicate operates under strict compliance with local media regulations and ad platform policies. If a campaign is suspended, or a PR link is removed by the publisher due to:
- Submission of fake certificates, copyright-infringing content, or misleading brand details.
- Promotional content violating ad network rules (such as illegal products, adult services, or hate speech).
In all such cases, any fees paid to Hari Om Syndicate will be forfeited immediately, and no refund claims will be entertained.
6. Refund Request Procedure
To request a refund under eligible circumstances, clients must follow this formal process:
- Submit a written refund application from the registered business email address to hariomsyndicate@gmail.com.
- Include the client name, billing ID, campaign title, payment receipt, and the detailed reason for requesting a refund.
- Submit the bank account details (matching the name of the client company or registered owner) to which the refund should be credited. We do not process cash refunds.
7. Timeline & Method of Refund
Once a refund request is received and verified by our billing department:
- We will inspect the case and communicate our decision (approval/rejection) via email within 7 working days.
- If approved, the refund will be processed and credited to the registered bank account via NEFT/RTGS/IMPS within 15 to 30 working days from the date of approval.
8. Contact Us
If you need to discuss a payment or clarify any clause of this Refund Policy, please contact our administrative desk: